There are a few important things to keep in mind when returning a product you purchased online from Obsessed Garage:
We do not accept exchanges or trades. If you ordered the wrong part and need to get something else, send it back under the below directions. You can place a new order for the correct part whenever you're ready, before or after you receive your refund.
To set up a return, please Submit a Request to notify us that you are wanting to process a return. You must provide the following:
1. Your order number
2. List of items you are wanting to return
3. Pictures of each item you are wanting to return
After you have contacted us and we review your return request, we will assign you an RMA Number. Please clearly write the RMA Number on the outside of the box as well as reference it on the shipping label. You have 10 days from the time we provide you the RMA number to ship the package back to us and provide us with the tracking number.
If you're shipping your return via USPS, FedEx, UPS, or any other carrier, send to this address:
ATTN: Returns (include RMA Number)
322 Oak Street
Lady Lake, FL 32159
If an item you are wanting to return did not come from OGHQ, but was dropshipped from one of our suppliers (Kranzle, Swisstrax, AR, Sonic, CR Spotless), you will need to Submit a Request and we can get an RMA set up for you to return the product to the supplier.
Also, items shipped from OGHQ are not subject to restocking fees* (*except Dynaudio). Items that are dropshipped directly from distributors may be subject to restocking or other fees as determined by the distributor.