Shipping and Returns
Please use the CONTACT US icon at the bottom of our webpage:
Select Returns as the option:
Click Next to continue with your info:
You MUST provide the following:
→ Your order number
→ List of items you want to return
→ Pictures of each item you want to return
Once you have contacted us and we have reviewed your return request, we will assign you an RMA number. You will then have 30 days from the time we provide you with the RMA number to ship the package back to us and provide us with the tracking number.
Where do I send back my returns?
Please get in touch with our Support Team to issue an RMA before sending anything back to us, or we will refuse your return. Please ensure that your items are packaged securely, as we cannot be held responsible for any damage that may occur during transport due to improper packaging.
Please ship items to the address below:
Obsessed Garage
ATTN: Returns (include your RMA #)
455 Rolling Acres Road
Lady Lake, FL 32159
How long will I need to wait for my return to process?
Once the items are returned to us, we will process them within 24-48 hours. It may take an additional 24-48 hours for the funds to be posted back to your bank account, depending on your financial institution.
What if my item didn't come from an Obsessed Garage location?
If you need to return an item that was not directly shipped from OGHQ but instead was drop-shipped from one of our suppliers, you will be required to reach out to us at support@obsessedgarage.com.
Once we receive your request, we will set up an RMA to help return the product to the supplier.
Can we replace the "Terms and Conditions" section on this page with this:
Return Policy
To be eligible for a return, the following conditions must be met:
- A 25% restocking fee applies to all approved returns.
- All returns must be authorized within 30 days of the delivery date.
- A valid RMA (Return Merchandise Authorization) number issued by an Obsessed Garage Support Agent is required for all returns.
- Returned products must be new, unused, include all original components, and be returned in their original packaging.
- Customers are responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- Clearance, Discontinued, and Open Box items are not eligible for return.
- Unauthorized returns will not be accepted or processed.
- Once your return is received, it will be inspected. If it meets the requirements above, your refund will be processed to the original payment method, less the applicable 25% restocking fee.
Cancellation Policy
Orders may be canceled at any time prior to shipment. Once an order has shipped, it is subject to our Return Policy. If you choose to cancel your order before it ships, you may select one of the following refund options:
- Store Credit: Receive a 100% refund of your order total as store credit.
- Refund to Original Payment Method: Refunds issued back to the original credit card are subject to a 5% transaction fee, which will be deducted from the refund amount.
- If you have any questions about canceling an order, please contact support@obsessedgarage.com before your order ships.