Return Policy

To be eligible for a return, the following conditions must be met:

• A 25% restocking fee applies to all approved returns.
• All returns must be authorized within 30 days of the delivery date.
• A valid RMA (Return Merchandise Authorization) number issued by an Obsessed Garage Support Agent is required for all returns.
• Returned products must be new, unused, include all original components, and be returned in their original packaging.
• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• Clearance, Discontinued, and Open Box items are not eligible for return.
• Unauthorized returns will not be accepted or processed.

Once your return is received, it will be inspected. If it meets the requirements above, your refund will be processed to the original payment method, less the applicable 25% restocking fee.

Cancellation Policy

Orders may be canceled at any time prior to shipment. Once an order has shipped, it is subject to our Return Policy.

If you choose to cancel your order before it ships, you may select one of the following refund options:

• Store Credit: Receive a 100% refund of your order total as store credit.
• Refund to Original Payment Method: Refunds issued back to the original credit card are subject to a 6% transaction fee, which will be deducted from the refund amount.

If you have any questions about canceling an order, please contact support@obsessedgarage.com before your order ships.

Exchanges

We do not accept exchanges or trades. If you ordered the wrong part and need to get something else, send it back under the below directions. You can place a new order for the correct part whenever you're ready, before or after you receive your refund.

 

How do I set up a Return?

To set up a return, please email support@obsessedgarage.com to notify us that you want to process a return. You must provide the following:

1. Your order number
2. List of items you want to return
3. Pictures of each item you want to return

After you have contacted us and we review your return request, we will assign you an RMA Number. You have 30 days from the time we provide you the RMA number to ship the package back to us and provide us with the tracking number. 

 

Where do I send back returns?

Please ensure that your items are packaged securely, as we cannot be held responsible for any damage that may occur during transport due to improper packaging

 

Please ship items to the following address:

Obsessed Garage
ATTN: Returns (include your RMA #)
455 Rolling Acres Road
Lady Lake, FL 32159

Please get in touch with our Support Team to issue an RMA before sending anything back to us, or we will refuse your return.

 

Dropship Items

If an item you want to return did not come from OGHQ but was drop shipped from one of our suppliers, you will need to email support@obsessedgarage.com, and we can get an RMA set up for you to return the product to the supplier.

 

Levrack Cancelation / Return Policy:

The customer is responsible for a 25% restocking fee and any shipping or freight charges incurred due to canceled orders, returns, or exchanges.

If a customer wishes to modify an order, they must notify Levrack within 10 business days of the scheduled shipment date. For customers who do not have payment terms established with Levrack, if the order is not paid within 10 business days of the scheduled ship date, Levrack reserves the right to cancel the order.

Levrack reserves the right to decline any customer-requested changes to shipment or pickup dates within 10 business days. Additionally, Levrack may charge a 2.5% holding fee per day for any shipment or pickup date change request made within the specified time windows.

The customer must report any damaged or missing products within 60 days of receipt. Within this timeframe, the customer may choose to have Levrack replace the damaged product at no cost or keep the component and receive a partial refund or credit (up to 30%) of the retail list price. 

After 60 days, if the customer wishes to replace the damaged product, Levrack has the right to charge the customer for shipping the returned item and the new product.