Welcome to Obsessed Garage Support!
Be sure to check out the product descriptions and videos for any of the products you have questions about. Many times, the answers you need can be found in the descriptions. We’ve spent a lot of time and effort getting the descriptions dialed in, so please give them a read before you reach out. Going into the future we still plan on making the descriptions even better! The idea is to provide the best info possible so that you won’t even need to send an email in the first place.
Kyle, Jeff, and Tommy are responsible for all orders, questions, technical support, order issues, and garage design. They can handle anything you need and should be your main point of contact for inquiries on Cabinets, Flooring, Lighting, Pressure Washers, Detailing, Troubleshooting, etc. Please use one of the following links to shoot them a message. If you need to contact Matt select the "Contact Matt" link below. Contacting Matt doesn't move you "up the list" in getting help, chances are it will take longer for you to get an answer as Matt is always busy doing something crazy or there's a good chance your message will be forwarded to the support team. Don't remove the additional CC from the "Contact Matt" email link.
Please be sure to email from the same email you use for all your orders in our store.
If you were hoping to stop by while in town or if you are local, we are currently closed to walk in customers. It's a bummer that we have to do this, but we're trying to do our best during this crazy time. If you want to pick up an order, send us an email by clicking on the "Order Change/Cancellation Requests" link below and we'll get you taken care of.
Have A Question?
Please select one of the predetermined email subjects below so we can assist you faster. These will open your preferred email client with a populated subject field.
Click here for help with items like flooring, lighting, cabinet setups, etc. Be sure to send photos, floor plans, dimensions, etc. so we can help you with the design.
Pressure Washer Help
Click here if you need help setting up your pressure washer or need help figuring out what to buy. Include photos or videos if you’re having trouble, or if you have a specific connection you’re trying to complete.
Click here if you have questions about coatings, toppers, microfiber towels, or anything else, reach out and we’ll get you straightened out. But really, Bead Maker is pretty much always the answer.
Click here if the site is doing weird things with the cart, or if your Hex Plus discount isn’t applying right, let us know. For Hex Plus, be sure to check the Membership FAQ first.
Order Change/Cancellation Requests
Click here if you need to change or cancel your order, email us here immediately and include your order number.
Click here to get ahold of Matt directly. If you need help with anything that is covered in the above links, don’t email Matt because he’s just going to forward it to Support.
Shipping and Returns Help
Click here to go to the Shipping and Returns Page since we needed a full page on the site for that. You’ll be able to get in touch with Aaron who handles any issues/concerns regarding shipping or fulfillment.
Obsessed Garage HQ does not currently have a phone line. Partly due to building limitations and partly due to Matt not wanting our small team tied up with phone calls. He's worried that all the old weird guys will call in to just chat all day! For our business model, email works the best and allow us to send links for products, troubleshoot issues, and be more efficient. If we get to a point where it makes more sense to talk on the phone, we can set that up. But we really try to keep everything simple and stick with email if at all possible.
Please click the "Order Change/Cancellation Request" link above on this page. We'll get with you as soon as we can. If you're not fast chances are it has already shipped out.
There's is a good chance we're waiting on stock to come in from a piece in your order. Sometimes manufactures like COX Reels can be difficult to get stock from. Please view our Out Of Stock page for info on items we're waiting on.
If your discounts are not applying please delete your current cart and clear your cookies for www.obsessedgarage.com. After they're cleared log back into your account you bought Hex Plus with build your cart again and checkout your new cart. For your membership discounts to apply you need to be logged into you account, please read our "Email Registration" section in the Membership FAQ. If you're still not having discounts applied you probably still have old Obsessed Garage Cookies and Cached info on your browser, try using Google Chrome Incognito mode as a last ditch effort. If you still cannot get it to work please contact us via the form on this page.
Also, please make sure your United States address is added onto you Obsessed Garage account. The membership programs check what country your address is in before allowing you to apply the discount. Hex Plus is only available in the United States as of now so this is important.
Point of Contact
322 Oak Street
Lady Lake, FL 32159
Monday - Friday
8:00AM - 4:00PM
**CLOSED TO WALK-INS UNTIL FURTHER NOTICE**